Terms and conditions for International Surgery

Preliminary

1. Medical procedures have potential risks as well as potential benefits. For that reason, you should consider the option of overseas treatment carefully. If you have any queries or concerns, discuss them with your doctor – and ask what is best for you. While it is a practical first step, the evaluation of your case which will be made remotely, using photographs and information which you will supply, does not, as is not intended to, replace an individual assessment made by a health care professional in person.

International Surgery

2. Any contract which arises directly or indirectly from any promotion, from or through the International Surgery website, or if a Customer is introduced by a third party, is between the Customer and International Surgery, and not between the Customer and the member of International Surgery’s staff or Management team, with whom the Customer may be dealing.

Travel Accommodation and Transfers

3. Prices provided by International Surgery are for surgery, airfares and accommodation for travel. Once booked, the cost of airline tickets and accommodation is not refundable.
4. Airline flights are ex-Auckland. Customers outside of Auckland must contact International Surgery to arrange connecting domestic flights.
5. Until flights are actually booked with, and confirmed by, the relevant airline, flights sought on any particular date or dates and at any particular time or times, are subject to availability of seats. Tickets for flights will issue on the carriers’ standard terms and conditions.
6. Hotel accommodation is also subject to availability – and is on the relevant hotel’s applicable terms and conditions. You agree that, if the proposed accommodation is not available, International Surgery may arrange accommodation at another hotel with the same “star” rating in the same city, close to the Fortis Memorial Research Institute Hospital.
7. Flights and accommodation will be arranged for the customer by Air NZ or a TAANZ accredited travel agency. The travel agency has no financial links to International Surgery.
8. You are strongly advised to take out travel insurance before your departure. Your insurance broker or adviser, may be able to assist you to arrange travel insurance. Please note that most New Zealand insurers do not provide cover for problems in relation to or arising from, elective medical or dental procedures administered during travel outside of New Zealand.
9. The International Surgery travel and accommodation prices are all inclusive and include airport transfers. It also includes transport between your hotel and the hospital for your surgery or treatment and any post-operative treatments, rehabilitation and consultations you may require.
10. Once the medical team have made a preliminary assessment, we will advise you of the price for travel and accommodation in New Zealand dollars.
11. After receiving your medical records these will be forwarded to the surgical staff at Fortis Memorial for evaluation. In some instances, you may be required to visit the International Surgery premises in Auckland for a one on one telemedicene meeting with the Fortis Specialists.

Medical Procedure

12. The procedure will be carried out at Fortis Memorial Research Institute Hospital, and the Surgeon will consult with you and undertake a careful examination before you finally consent to the procedure.
13. Subject to you making payments as stipulated, we will assist you with arrangements for a preliminary assessment and consultation. This will involve you providing photographs and/or x-ray images which will be sent to the hospital for examination and analysis. We will send you more information about the photographs and x-ray images. After examining the images, the hospital’s medical team, will advise if you are suited to the surgical procedure which you seek. If the medical team concludes that you are not suited for that procedure, it may suggest an alternative, which could be more costly than the price previously suggested. You can, of course, elect not to proceed.
14. The medical teams have a well-developed ability to use photographs and/or x-ray images to assess a customer’s suitability for particular procedures. Naturally, however, a personal consultation and physical examination must be arranged. In the unlikely event that the Surgeon advises at the final consultation, that the procedure assessed from the photographs or x-ray images is not adequate for your needs, an alternative procedure may be recommended. This may change the price. You can, of course, for any reason, elect not to proceed. If you decide not to have a procedure, there will be no charge to you for that aspect – but you must, of course, still pay for the airfares and accommodation.

Payment

15. A date or dates for consultation and surgery must be arranged and booked in advance. Dates are subject to availability and International Surgery will make these arrangements for you. It is essential that the payments specified by International Surgery are paid on the dates stipulated. If payment is not made as required, bookings may not be made, and any bookings already made may be cancelled as flights and accommodation are subject to availability.
16. The price for the medical procedure is payable by you to International Surgery in NZ dollars at the time of the surgery. An increase in the value of the New Zealand dollar relative to the USD will reduce the price for the surgery in New Zealand dollar terms. A reduction in the value of the New Zealand dollar relative to the USD will increase the cost of the surgery in New Zealand dollars.

Our Position

17. International Surgery will assist our customers to arrange surgery in India. The surgery and associated medical treatment is provided by medical professionals at Fortis Memorial Research Institute. International Surgery does not itself provide or supply the medical treatment, and International Surgery’s services are provided, and you proceed, strictly on the basis that:
(a) you have assessed the implications and risks of undertaking treatment in India on your own, without being influenced or persuaded to do so by International Surgery; and
(b) you acknowledge and accept that the role of International Surgery is limited as set out above, and that International Surgery is not responsible or liable for the quality or efficacy of any procedure or treatment, or for any injury or defect or disability or difficulty which occurs during, or arises after or as a consequence of, any procedure or treatment or any action or inaction on the part of the treatment provider or personnel, before, during, or after the procedure or treatment; and
(c) you release International Surgery from any and all responsibility and liability that International Surgery might otherwise have had in relation to any procedure or treatment.